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Preparing for a Mail Disruption

Preparing for a Mail Disruption

November 05, 2024

*Update: As of Nov. 15, 2024, a mail disruption is in effect. To make sure you receive and pay your bills on time, check out our tips below on preparing for a mail disruption.

Quotables:

A mail disruption at Canada Post could impact certain SaskPower customers.
To ensure you don’t miss a bill or payment, sign up for a MySaskPower account if you haven’t already.
There are many options to pay your power bill on time. Learn more at saskpower.com/paybill

We’re aware of a mail disruption at Canada Post and want to make sure our customers are prepared – we have many options to help ensure you’ll be able to view and pay your bills on time.

What Will Happen To Customer Bills If There’s No Mail Service?

For those who still receive paper bills, no mail service could mean some customers won’t receive their power bill on time. To prepare for this disruption, customers should sign up for an online MySaskPower account. This will ensure smooth and uninterrupted bills and payments—and it’s easy!

I Still Get A Paper Bill, But I Already Pay Online Through My Bank. Where Can I Find Out What I Owe?

To view your account balance by signing up for a MySaskPower account. All you need is your account number and the name of the first person on the bill.

You can also hear your account balance, you can call us at 1-888-757-6937 and select residential service, then select option 3 on the main menu and listen to the prompts.

I Still Pay My Bills By Sending A Cheque In The Mail. How Can I Make Sure My Bills Are Paid On Time?

There are many options to pay your bill:
Pay by credit card – over the phone or online through MySaskPower
Pay through your bank
Set up pre-authorized payments
For more information on each option, visit saskpower.com/paybill

I Went Paperless A Long Time Ago. Is There Anything I Need To Do?

Great! If you’re already viewing and paying your bill electronically you don’t need to do anything.

If I Can’t Pay On Time, Will I Be Charged Late Fees?

We’re working to provide you with options to pay that mean you’ll never need to worry about late payments. To avoid late fees, consider signing up for a MySaskPower account online or paying electronically at your bank. We can even help you set up pre-authorized payments. We’re happy to walk you through the process if needed, but our goal is to help our customers pay their bills on time.